Service Desk Agent Jobs in Portugal 2023: Use many channels to communicate with customers (telephone, email, and chat). Enhance client satisfaction and offer expert customer service
Address client concerns, provide suitable solutions and alternatives within time constraints, and adhere to
Details About Service Desk Agent Jobs in Portugal 2023
- Determine the customer’s issue, perform troubleshooting, and propose a solution.
- Capable of determining when a problem should be reassigned to another department or a more senior representative.
- Work with other experts to resolve or appropriately close support tickets.
- So that our technical staff can address them, document each step performed, and classify incidents and potential bugs.
- Keep and update any administrative forms pertaining to the position.
Requirements for Service Desk Agent Jobs in Portugal 2023:
- Oral and written fluency in Dutch, as a native speaker. Fluent in English (at least B2 level)
- Experience in customer service jobs, preferably in contact centers, is preferred.
- Excellent written and vocal communication abilities are required to simplify technical jargon for non-technical audiences.
- A personality that is adaptable and resistant to stress and can maintain composure in any condition.
- Capability to fulfill tight deadlines with minimal supervision and in a timely manner Capability to work independently while also contributing to a team effort
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Benefits of Service Desk Agent Jobs in Portugal 2023:
- Good compensation based on experience, expertise, and performance
- Be a member of a vibrant and creative team that provides relocation support in an upbeat and welcoming environment.
- Advice and resources for reaching your maximum potential.
- There are 2 hybrid and 1 part-time opening. Seeking to hire a part-time worker immediately. Applicants must have already completed PT. Hybrid from Lisbon or Braga and up to two office days per week. Basic pay in Braga and other cities, excluding the Lisbon metropolitan region, is 1030 euros; in the Lisbon metropolitan area, it is 1100 euros. Shift Allowance: €41.08 / Month (gross) + Lunch Allowance: €8.32 / Day (Pay in Euroticket à la carte – tax-free) + Life (only for employees) & Health Insurance (free for spouse & children ) – €75 IKEA coupon. revolving shifts
Work Timetable
This occupation has the following schedule:
8-hour shift schedule
Advantages & Perks
This employment offers the following advantages:
- medical coverage
- Flexibility in remote employment
- Employee benefits
- Instruction and professional growth
- dental insurance
Frequently Asked Questions
Is the service desk a decent job?
Help desk jobs are a terrific opportunity to establish a solid foundation for your budding IT career, whether it be through direct experience in problem-solving with clients, the flexibility to work these jobs while pursuing an education, or simply by gaining access to a company that interests you.
What is the following level for a service desk analyst?
After gaining adequate exposure and experience as a Service Desk Technician, the next rung on the career ladder is Service Desk Supervisor/Manager, Project Coordinator, and Application Support Analyst.
