Capital One Remote Jobs Customer Service 2024 – Apply Now

That is what Capital One does. This is how we treat our consumers. This is how we are transforming banking for the better: through compassion and genuine solutions. Money can be burdensome, but assistance should not be. Our customer service team is supported and entrusted with the authority to be the finest people to people. So it is at Capital One.

Your voice represents ours. We’ll defend you.

Our employees must have the necessary skills and knowledge to succeed in their positions and provide exceptional customer service. We invest significantly in both formal and informal opportunities for learning and development. Through our formal training programs and on-the-job experience, Capital One’s successful employees will:

• Demonstrate the ability and willingness to learn. Possess a keen eye for detail, a positive attitude, and the flexibility and willingness to embrace change.
• Exhibit a customer-centric focus that is grounded in empathy.
• Effectively communicate with peers, management, and consumers using role-appropriate communication methods.
• Exercise sound discretion and independent decision-making.
• Capability to solve individual issues, guide coworkers in problem solving and solutions when necessary, and recognize customer demand trends
• Exhibit superior listening, questioning, call management, and de-escalation techniques.
• Being proactive and demonstrating effective time management and organizational skills
• Manifest dependability with a consistent attendance record.

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Details Of Capital One Remote Jobs Customer Service:

Learn About Role:

Senior client service coordinators at Capital One are responsible for providing superior client service. This is your chance to shine through your ability to listen and understand the customer’s requirements, solve problems, and deliver a “wow” customer experience in order to strengthen relationships and brand loyalty. Depending on your role, your experience and abilities could contribute to the customer experience in a variety of ways.

• You will advocate for our customers, solve problems, and take responsibility for problem resolution in accordance with compliance and regulatory requirements. Handling complaints and/or escalated situations is crucial, and de-escalation may be a complex aspect of your role supporting our customers; we’ll provide you with the tools, resources, and experience you need to meet the challenge!
• You will investigate customer complaints, assist in developing and implementing process enhancements, and report on customer issue trends.
• You may assist other customer service representatives who seek assistance with a customer concern or complaint. You will direct other associates to the correct path for resolving customer issues and provide immediate feedback to ensure that they are connected to the appropriate resources.

Basic Qualifications

• a high school diploma, GED, or certification equivalent
• Minimum of two years of customer service experience

Preferred Qualifications

• 1 year of experience in the financial or credit card sector
• One year of experience in a contact center

Work from Home Technology Requirements:

• Secure a home office environment devoid of background pollution and interruptions.
• A reliable private Internet connection that is not provided by mobile data or a hotspot is required.
• A password-protected private network where you own or have visual access to every device on the network.
• ISPs (Internet Service Providers) must offer cable or fiber Internet service.
• Hotspots and satellite services are prohibited and do not meet the performance criteria required for optimal agent/customer interactions.
• ISP download speeds on VPNs must be at least 5 Mbps, with speeds of 10 Mbps or higher being preferred.
• To verify ISP speeds from a Chrome browser, visit www.google.com, type Speed Test, and launch from the Google homepage.
• As long as performance and security requirements are met, both wired and wireless internet connections are acceptable.

Capital One reserves the right to request proof of the associate’s internet provider, speed, and service bundle. As new systems and technology are introduced, requirements are subject to change. Capital One reserves the right to change its internet service requirements with sixty (60) days’ notice. Within the United States, Internet service provider specifications can vary by provider and region. Capital One reserves the right to ask the agent to upgrade internet service to ensure a positive customer experience if internet stability issues persist.

Benefits of Capital One Remote Jobs Customer Service:

• Work-life equilibrium: Capital One frequently offers remote customer service positions with flexible hours, allowing employees to better balance their work and personal lives. This is especially advantageous for individuals with family or other obligations.
• Geographical Independence:  These tasks are geographically independent because they can be performed from anywhere with a stable internet connection. Employees are not bound to a particular physical location, which can be advantageous for those who prefer or are required to work from home.
• Reduced travel time: Avoiding the daily commute to the office can save employees time and money on transportation costs. This can result in reduced tension and an improved quality of life overall.
• Instruction and Advancement: Capital One typically invests in comprehensive employee training and development programs. This may include induction, ongoing training, and career advancement opportunities within the organization.
• Comparable Remuneration: Capital One offers competitive compensation packages, including base pay, incentives, and benefits, for its remote customer service positions.
• Wellness and Health Advantages: Capital One offers numerous remote customer service positions with health and wellness benefits, such as health insurance, dental and vision coverage, and access to wellness programs.
• Pension Benefits: Employees may have access to retirement plans such as 401(k)s with employer contributions, enabling them to plan for their financial futures.
• Job Protection: Capital One is a reputable and well-established financial institution that can provide employees with a sense of employment security.
• Variety of Functions: Capital One provides a variety of customer service positions, allowing employees to select positions that correspond to their talents and interests. These roles can differ from general customer service to financial industry specialization.
• Professional Development: Capital One encourages professional development and advancement. Employees have the opportunity to acquire valuable financial services industry experience, which can pave the way for future career advancement.
• Positive Business Culture: Capital One has a positive and inclusive company culture, according to numerous employees, with an emphasis on diversity and inclusion.
• Remote work equipment: Capital One provides remote employees with the tools and technology they need to perform their jobs effectively, including access to customer service platforms and relevant software.

Work from Home Location Requirements

This position is 100 percent remote. We cannot consider candidates who lack the required Capital One Work from Home compatible internet access or who reside in California, Hawaii, or US territories. Working at home Associates based in the United States are not permitted to operate internationally, outside the continental United States (i.e. Hawaii or U.S. Territories), or in the state of California.

Your wellbeing is our priority

Our benefits and total compensation package are tailored to the individual as a whole. I am concerned for you and your family. Explore More.

• Healthy body, healthy mind—coverage from Day 1 for medical, dental, vision, and prescriptions, as well as flexible spending accounts, life and disability insurance, and mental health support.
• Save money, earn money—with a 401K and stock purchase plan, you can secure your present and plan for your future.
• Time, family, and counsel: flexible work schedule options, paid time off, paid training and development, tuition reimbursement, and even secondary childcare

We’re united as one

Together, we are on a voyage to make the future more equitable for everyone. We believe that populating a room with diverse perspectives and experiences is beneficial for all parties involved. Explore more.

Our next chapter? It’s yours to write.

Collectively and individually, we influence millions of individuals and shape the future of banking. The varied backgrounds, perspectives, and experiences of our employees are united by a common goal: to improve banking for every customer. Learn about our work, culture, and values.

“At Capital One, we strive to attract the best people to give them the opportunity to be great.”

• Rich D. Fairbank, Chairman, Founder and CEO

Capital One will not sponsor a new applicant for employment authorization for this position at this time.

The minimum and maximum annual salaries for this position, based on location, are listed below. Please note that this salary information applies only to candidates employed to perform work in one of these locations and reflects the amount Capital One is willing to pay at the time this posting was made. The compensation for part-time positions will be prorated based on the agreed-upon number of regular hours worked.

• Work from home: $49,774 to $49,774 for the position of senior IB recovery coordinator

The actual annualized salary amount offered to any candidate at the time of employment will only be reflected in the offer letter.

Capital One provides a comprehensive, competitive, and all-encompassing array of health, financial, and other benefits that contribute to your overall well-being. Visit the Capital One Careers website for more details. The eligibility requirements vary according to full-time or part-time status, exempt or non-exempt status, and management level. No firms, sir. Capital One is an equal opportunity employer committed to workplace diversity and inclusion.

All qualified applicants will be considered for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity or gender expression, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable federal, state, or local law. Capital One encourages a drug-free work environment.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local

Please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com if you require accommodation after visiting our website for information on employment opportunities or to apply for a position. Your information will be kept strictly confidential and will only be used to the extent necessary to provide reasonable accommodations.

Send an email to Careers@capitalone.com if you require technical support or have queries about Capital One’s hiring procedure.

Capital One does not provide, endorse, or guarantee third-party products, services, educational resources, or other information accessible through this website, nor is it responsible for them.

Capital One Financial is comprised of various entities. Please note that positions advertised in Canada are for Capital One Canada, positions posted in the United Kingdom are for Capital One Europe, and positions posted in the Philippines are for Capital One Philippines Service Corp.

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