Aviron, a Y-combinator firm, is a connected rowing machine focused on the user experience and based on a sophisticated gaming platform. We are delighted to expand our team and share our goal of establishing a fitness entertainment platform that encourages game psychology and technology as opposed to the more conventional instructor-led linked exercise.
Aviron is backed by initial investors Samsung and Formic Ventures (founded by Michael Antonov, the co-founder of Oculus), and has recently raised Series A funding led by investment firm Stripes. The company has over $23.5M in backing and is experiencing rapid growth (600%+ YoY) and top-percentile user engagement while helping to improve people’s lives.
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We demonstrate our commitment to improving the health and fitness of real, everyday people by not using models or professional athletes in our advertisements and by cultivating a fanatical, supportive, and positive community, which you are highly encouraged to join in order to gain a true understanding of Aviron.
Details About Technical Support Manager Jobs in Canada
- You seek a position that places a premium on personal and professional development (*Aviron supports development through a personal education allowance).
- You seek a generally flat organization with amicable members that places a premium on merit (i.e. good work)
- You are self-motivated and create excellent work.
- You are not interested in office politics.
- You want to own your work from beginning to end.
- You desire adequate support and resources (i.e. budget) to finish the work in question.
- You desire to make an influence and see your efforts promote expansion.
Position Summary:
As our Tech Support & Systems Lead, you will lead our Tech Support department by offering our members best-in-class technical help and by supporting and driving results internally. You will lead the team through system connections such as Zendesk and Ring Central, develop dashboards, and keep the documentation current.
Responsibilities of Technical Support Manager Jobs in Canada
- Offer technical support via chat, email, and telephone to our external members.
- Assume the role of team leader for our present Tech Support staff, including the establishment of OKRs, weekly one-on-ones, etc.
- Planning and strategizing for the further evolution of the department
- Managing systems (Zendesk, Ring Central, etc.)
- Salesforce data dashboard development
- Establish departmental objectives and key results.
- Create SOPs
- Generate reports for the CEO and executive team
- Help with data loss management and identifying answers
- Additional duties as assigned
Benefits of Technical Support Manager Jobs in Canada
- Competitive Salary: Technical support managers in Canada are generally remunerated competitively, which is commensurate with their leadership obligations and specialized expertise within the company.
- Job Stability: The demand for technical support administrators remains consistent due to the growing dependence on technology in organizations spanning diverse sectors. This ensures employment security and stability for professionals in this position.
- Professional Development Prospects: Technical support managers frequently encounter avenues for professional expansion within their respective organizations. Individuals can advance to higher-level management positions or transition to roles in project management or IT management with additional training certifications and experience.
- Leadership Development: Technical support managers acquire significant leadership expertise through their supervision of support specialist teams, which entails offering direction, instruction, and mentorship. This experience serves to empower them, thereby bolstering their appeal as prospective candidates for managerial positions.
- Diverse Work Environment: Technical support managers are afforded the opportunity to establish their careers in finance, technology, telecommunications, healthcare, and other sectors. This diversity enables them to expand their skill set and acquire experience in a variety of industries.
- Problem-Solving Challenges: Technical support administrators encounter a wide range of intricate and problematic problems when it comes to resolving technical issues, overseeing team dynamics, and streamlining support procedures. Engaging in continuous problem-solving contributes to the intellectual stimulation and interest of the task.
- Professional Development: Technical support managers frequently receive investments from their employers in the form of training, certifications, and conference or workshop attendance. This ongoing education guarantees that managers maintain knowledge of the most recent technologies and optimal methodologies in technical support.
- Cross-functional Collaboration: Technical support administrators engage in cooperative efforts with diverse organizational departments, such as product development, sales, IT, and customer service. This collaborative effort strengthens inter-team relationships and augments their comprehension of the business.
- Recognition and Rewards: The efforts of technical support managers to maintain the dependability of products or services and guarantee customer satisfaction are highly valued by organizations. As a result, they may reward their performance with recognition programs, compensation, or other incentives.
- Work-Life Balance: Although technical support manager positions may entail intermittent after-hours assistance or being on call, numerous organizations place a high value on ensuring that their employees have a harmonious work-life balance. A positive company culture and adaptable work schedules both contribute to the maintenance of a harmonious equilibrium between professional and personal life.
Qualifications:
- Education at the college or university level in a technical support/systems-related discipline.
- 3-5 years of Technical Support and/or Customer Service experience
- Experience in team leadership is necessary.
- Expertise with Zendesk, Ring Central, and Salesforce is a plus.
- Excellent knowledge of Microsoft Office Suite and Google Suite. Capability to thrive in a fast-paced, creative workplace while paying close attention to detail and maintaining high standards of quality.
- Motivated individual with superior problem-solving and project management skills who can meet weekly deadlines.
Aviron provides equitable employment opportunities. Everyone is accepted and has the opportunity to grow with us in an environment that is safe and stimulating.
Work Schedule
This position has the following work schedule:
- Monday through Friday Workdays
People Also Ask:
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What is the role of a technical support manager?
Supervises and assists in the installation and maintenance of hardware and software IT systems. Identifies and proposes hardware and software upgrades and adjustments to maintain the organization’s operational efficiency and effectiveness.
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What qualifications are necessary to become a manager of IT support?
Managers of IT support often possess a bachelor’s degree in a computer science-related discipline and a background in IT roles, including those with managerial duties. They must possess effective leadership and project management skills.
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How much does a technical support specialist make in Canada?
The average technical support specialist salary in Canada is $71,732 per year or $36.79 per hour. Entry-level positions start at $56,268 per year, while most experienced workers make up to $82,939 per year.
