Jobs in Canada at Stanford Medicine Children’s Health: We know that world-class care begins with world-class care at Stanford Children’s Health. That is why we combine cutting-edge technologies and groundbreaking discoveries with family-centered care. That is why we provide our caregivers with continuing education and cutting-edge facilities, such as the recently renovated Lucile Packard Children’s Hospital Stanford. That’s why we need caring, committed people like you on our team. Join us as we work to heal humanity one child and family at a time.
Job Summary This paragraph summarizes the job’s general nature, level, and purpose:
The Vice President, Ambulatory Services reports directly to the CAO Physician Practice & CEO PCHA and collaborates closely with the School of Medicine to ensure a patient-centered set of services that support growth, quality, staff satisfaction, and physician involvement in our faculty practices. The Vice President is in charge of ensuring the smooth operation of Lucile Packard Children’s Hospital (LPCH) Ambulatory Services. This responsibility entails planning, organizing, developing, directing, coordinating, implementing, and evaluating the activities of assigned departments and new programs; carrying out functions in accordance with the mission; and hospital objectives and policies The VP provides management oversight for the development of highly accessible, patient-centered, cost-effective, and integrated clinical programs through the Ambulatory Service structure. The VP is in charge of the overall success of the Ambulatory Services operations, which includes patient access and service, system improvement, program development, quality and safety, fiscal management, key performance indicators, compliance, and clinical management measures, physician relationships, outreach strategies, and internal communication and consensus-building. Assists with the overall management of the enterprise’s operations in collaboration with the other Vice Presidents in the organization as well as the leadership in PCHA.
- The essential functions listed are examples of typical work performed by positions in this job classification. They are not intended to contain or be interpreted as an exhaustive list of all duties, tasks, and responsibilities. Employees may also be assigned to perform other tasks.
- Employees must follow all Joint Commission Requirements, including but not limited to cultural diversity sensitivity, patient care, patient rights, and ethical treatment, physical environment safety, and security, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
- All duties and responsibilities must be carried out in accordance with the Hospital’s Service Standards (s).
- Consistently evaluates and improves the performance of outpatient services based on “customer” needs in order to develop and/or ensure that existing services maintain and deliver quality characteristics that meet the needs of and benefit patients, staff, and other customers.
- Partners with the Ambulatory Medical Director and the Faculty Practice Provider organization leadership to identify barriers to providing an exceptional patient and physician experience in our outpatient locations’ operations.
- Creates a Patient Access Strategic Plan to improve access to care by mapping patient access needs, tracking current appointment availability, matching customer demand to supply, and collaborating with the Ambulatory Care Team, Business Development team, and School of Medicine on how to best meet customer needs.
- Overall operational accountability for Packard quality management system implementation and performance against key performance indicators (KPIs) across multiple specialties.
- Develops and implements policies that guide and support service delivery; ensures that policies and procedures are consistent with the function and goals of LPCH and meet external regulatory and statutory requirements.
- Creates new business strategies to increase market share and overall performance.
- Creates quality performance imperatives as well as key processes that drive efficiency and customer satisfaction.
- Determines the best performance metrics.
- Ensures that appropriate quality improvement and control programs are maintained in response to staff and patient feedback, internal standards of care, and external requirements.
- Effectively directs and interprets policy for Directors in their respective areas of responsibility; provides advice on special human resource issues and administrative concerns.
- Ensures that all relevant licensing, regulatory, and accreditation requirements are met.
- The VP is responsible for developing a comprehensive patient safety and clinical quality performance improvement plan for Ambulatory Services in collaboration with the Chief Medical Officer and Medical Director of Ambulatory Services.
- In collaboration with the School of Medicine and each of the clinical chiefs, an outpatient delivery system and operations are developed to support physician practice and other services provided in the outpatient setting at LPCH. The Vice President is in charge of monitoring key operational performance indicators and collaborating with practice leadership to solve problems when measures fail to meet expectations. Patient experience, appointment and phone access, space utilization, clinical quality, and joint commission readiness, as well as physician, provider, and staff engagement and wellness, are examples of performance measures.
- Leads and assists key committees related to these service areas.
Budget monitoring and adherence On a monthly basis review variance reports and financial statements and provide justifications for variances or unusual expenditures.
In collaboration with the Business Development Department and within the context of the LPCH Strategic Plan, plans and develops new clinic and outreach locations.
Where appropriate, use community relations and marketing activities to represent Ambulatory Services to the external market as well as internally.
Works as a resource to the hospital’s management team and medical leadership to help improve access, reduce costs, increase revenues, achieve effective utilization and quality goals and objectives, and analyze and utilize information to develop and support management decisions.
Qualification is based on any combination of education and experience that would likely provide the required knowledge, skills, and abilities, as well as possession of any required licenses or certifications.
A master’s degree from an accredited college or university in a work-related field or discipline is required.
Experience: Ten years of progressive management experience in hospital administration or clinic administration, with authority and responsibility in organizations of similar size and scope to SHC. Experience in a variety of organizations, including some exposure to multi-specialty physician practices.
No license/certification is required.
Knowledge, abilities, and skills
These are the observable and measurable characteristics and skills required to successfully perform the essential functions of the job, and they are typically demonstrated through qualifying experience, education, or licensure/certification.
Capability to communicate effectively and deal constructively with stress and conflict
Capability to effectively collaborate with Medical Directors and Division Chiefs.
Capability to use metrics to drive results across a wide range of accountabilities.
Administration, financial management, personnel management, and physician relations skills must be demonstrated.
Leadership, creativity, integrity, initiative, and problem-solving abilities must be demonstrated.
Demonstration of the ability to plan, implement, and evaluate.
Knowledge of labor relations in health care, economics, and legislation.
Understanding organizational development, leadership development, and raising the bar in terms of the overall talent pool and employee satisfaction
Not only a leader but also a hands-on executor who can guide the organization to win-win outcomes.
The pattern of success working in collaborative environments where influence is more powerful than direct authority.
The presence fosters a sense of trust and engagement.
Physical Conditions and Working Conditions
The Occupational Health Department can provide you with the Physical Requirements and Working Conditions under which the job is typically performed. Individuals with disabilities will be given reasonable accommodations to allow them to perform the essential functions of the job.
Stanford Medical Center The Health of Children
Stanford School of Medicine Children’s Health is the largest healthcare system in the San Francisco Bay Area, and one of only a few in the country, dedicated solely to pediatric and obstetric care. Our physicians and health care teams provide nurturing care and exceptional outcomes to children and expectant mothers at over 65 locations throughout Northern California and over 85 locations throughout the Western United States. We are honored to be named to the 2020-21 U.S. News & World Report Best Children’s Hospitals Honor Roll, as one of only ten children’s hospitals nationwide and the only one in Northern California. We are a part of Stanford Medicine, a world-class academic health system that includes Stanford Health Care and the Stanford University School of Medicine.