We have an amazing opportunity for a Front Office Supervisor to join our thriving team at our Number 16 Hotel. To be successful in this profession, you must be self-assured and an engaging communicator who can provide our visitors with inspirational service. As a member of our front office team, you will be required to have exceptional attention to detail, organizational, and interpersonal skills.
Introduction
Millions of tourists and business travelers visit London every year because of its rich cultural history and lively atmosphere. The hospitality business is very important because it meets their needs and makes sure they have a great time. Front office supervisors are one of the most important people in this business. They are in charge of making sure that guest experiences go smoothly.
Understanding the Role
Front office supervisors run the front desk on a day-to-day basis and make sure that guests are greeted quickly and kindly. They work with different teams to meet guests’ needs and solve problems quickly.
Benefits of Front Office Supervisor Jobs in London
- Competitive Salary: London is renowned for its elevated cost of living; as a result, numerous positions, including front office administrator positions, provide competitive salaries to attract and retain talent.
- Career Advancement Opportunities: London is home to numerous prestigious hotels and hospitality establishments. The hospitality industry offers a plethora of opportunities for career advancement and growth in a city that is so dynamic.
- Professional Development: Front office administrators in London have access to a variety of professional development programs and training. This encompasses advanced hospitality management courses, customer service excellence, and leadership training.
- Networking Opportunities: London is a global center for business and tourism. Working as a front office supervisor provides the opportunity to establish connections with influential figures in the hospitality sector, visitors from various countries, and industry professionals.
- Rich Cultural Exposure: London’s diverse population and international visitors offer a diverse cultural experience. This experience improves communication skills and enhances cultural competence, both of which are valuable in any hospitality position.
- Enhanced Skills: The development of a diverse array of skills, such as team leadership, time management, multitasking, and problem-solving, is facilitated by the responsibility of supervising a front office team in a bustling metropolis like London.
- Prestigious Work Environment: London’s numerous hotels and hospitality establishments are internationally acknowledged for their exceptional standards of excellence. Working in such environments can be highly prestigious and significantly enhance one’s resume.
- Employee Benefits: A multitude of hotels in London provide comprehensive benefits packages, which may include health insurance, retirement plans, performance incentives, and occasionally, accommodation or travel discounts.
- Dynamic Work Environment: The hospitality industry in London is characterized by its fast tempo and constant evolution, which guarantees that the work is rarely monotonous and always engaging. This environment is stimulating.
- Interaction with Guests: The front office supervisor’s role involves direct interaction with guests, which provides the opportunity to develop strong customer service skills and positively influence their experiences.
What we Offer
- The hourly rate is £13.78.
- Perkbox – A team member platform that provides a wide range of savings as well as our reward and recognition program.
- Wage Stream is an employee software that allows you to receive your money before payday.
- Overtime is compensated.
- Flexibility.
- There will be no split shifts.
- Scheme for cycling to work.
- Meals and a uniform are provided.
- Uniforms were dry-cleaned.
- Personal dry cleaning is discounted.
- Social Events, Wellbeing, and Team Activities.
- Award-winning training and career development possibilities.
- English Lessons are fully funded.
- Long Service and Firmdale Experience vouchers (afternoon tea, dinner for two, Film Club, and an overnight stay).
- And much more!
Read More: Hotel Housekeeping Jobs London
What you Need
- Keen and willingness to work as part of a team
- Supervisory experience
- Customer focussed
- Warmth and impeccable presentation
- Passion for detail
- Enthusiasm
Why join Firmdale Hotels?
Firmdale Hotels is a multi-award-winning multinational hotel group with ten high-end luxury hotels and eight bars and restaurants in London and New York.
We are honored to have been recognized by the hospitality industry for some of the outstanding work performed by our personnel. To name a few of our recent honors and awards:
- Firmdale Hotels – “Winner of The Catey Best Employer Award in 2017 & 2020, as well as Number One in The Caterer Best Places to Work in Hospitality.”
- Laura Sharpe, Cateys 2018, was named Manager of the Year.
- Cateys Group Hotel of the Year 2018.
Conclusion
Front office supervisor jobs in London can lead to an exciting and rewarding career in the hospitality business. If you have the right education, skills, and drive, you can do well in this job, making guests’ stays special and making sure hotels and resorts across the city run smoothly.
Frequently Asked Questions:
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What is the qualification of a front office supervisor?
A high school diploma or an equivalent credential is required. Two or more years of hotel experience is required. Strong attention to detail and the ability to meet deadlines are required. Dedicated to providing outstanding customer service.
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What is the duty of the front office supervisor?
Supervises front desk team members primarily to guarantee effective and smooth operations that result in good feedback and guest satisfaction. Responds to arriving, leaving, and in-house guests professionally and courteously by offering accurate and timely information and services.
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How much do front desk supervisors make in London?
The average salary for a front office supervisor is £22,456 in London, UK. Salaries estimates are based on 37 salaries submitted anonymously to Glassdoor by front office supervisor employees in London, UK. How accurate is an average base pay range of £19K–£26K/year?
