UK Jobs 2023

Jobs at Rent a Car in UK 2023 – Claims Handler at Enterprise (Apply Now)

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Jobs at Rent a Car in UK 2023: As a Claims Handler, you will be responsible for managing the claims process for vehicle damage, accidents, and incidents involving our rental fleet. This includes investigating claims, coordinating with insurance providers and customers, and ensuring timely and accurate claim resolution.

Details About Jobs at Rent a Car in UK 2023

Company: Enterprise Rent-A-Car
Job Positions: Claims Handler
Job Location: Egham, TW20 9FB, UK
Job Type: Full Time Permanent-Part-time
Salary: £15.00 to £20.00 Hourly
EducationGeneral
Experience1-2 Years of Experience

Key Responsibilities:

Claims Management:

  • Claims related to vehicle damage, accidents, or incidents are received and reviewed, ensuring that all required information and documentation are obtained.
  • Conduct exhaustive investigations, including the collection of evidence, the evaluation of liability, and the determination of the extent of harm or loss.
  • Communicate with insurance providers, clients, and other parties to obtain additional information and clarify claim details.
  • Evaluate claims according to policies, procedures, and legal requirements, and make settlement recommendations.

Customer Service:

  • Respond promptly to customer inquiries and keep them informed throughout the claims process to provide outstanding customer service.
  • Resolve customer concerns or complaints in a professional and empathetic manner while pursuing appropriate solutions and preserving customer satisfaction.
  • Clarify the claims process, coverage, and any documentation requirements for customers, ensuring their comprehension.

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Documentation and Reporting:

  • Maintain accurate and comprehensive claims records, including pertinent documentation, correspondence, and investigation results.
  • Prepare reports and update claim files with each claim’s status, progress, and resolution.
  • Ensure all documentation and reporting activities are compliant with internal policies, procedures, and regulatory requirements.

Collaboration and Coordination:

  • Collaborate with internal departments, such as Fleet Management and Operations, to collect the required data and support the claims process.
  • Coordinate vehicle inspections, repairs, and settlements with insurance companies, repair facilities, and other external parties.
  • Collaborate closely with coworkers to share knowledge, solicit advice, and ensure consistent and efficient claim processing.

Continuous Improvement:

  • Identify opportunities for process optimization, efficiency gains, and customer service enhancements within the function of claims processing.
  • Maintain an awareness of industry developments, best practices, and legal requirements pertaining to claims management.

Qualifications and Skills:

  • Experience in claims management, insurance, or a related discipline is favored.
  • Solid understanding of the principles, procedures, and regulations of claims management.
  • Ability to interact effectively with consumers, insurance providers, and other stakeholders
  • Strong analytical and problem-solving skills, as well as a keen eye for detail.
  • Ability to manage multiple claims concurrently and effectively prioritize duties.
  • Experience with claims management software and Microsoft Office applications is required.
  • Excellent organizational and time management abilities.
  • ability to work independently and as part of a team in an environment that is fast-paced and deadline-driven.

As a Claims Handler at Enterprise Rent-A-Car, you will have the opportunity to contribute to the resolution of claims, provide exceptional customer service, and play a crucial role in ensuring the smooth operation of our rental fleet.

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People Also Ask

  1. Can foreigners rent cars in the United Kingdom?

    You must present an International Driving Permit if your driver’s license is not entirely printed in English. Remember that those with a driver’s license from the United States, Canada, Australia, or New Zealand do not need an IDP to rent a car in the United Kingdom.

  2. How do I qualify for a UK car rental?

    Every renter must present a valid photo ID, such as a driver’s license, passport, or identification card. Additionally, visitors to the United Kingdom must provide proof of return travel and accommodation information during their stay. A major debit or credit card must be presented to cover the security deposit and rental fee.

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